Return Policy

 

Product Returns Policy

  • If you need to return an unused product it has to be returned to us within 28 days of purchase
  • Contact us at returns@lightingstore.ie detailing what you want to return and the reason why
  • We will email you a Returns Document which needs to be completed prior to arranging the return of the product
  • Put your unused product for return back in its original packaging complete with a copy of your invoice and we will arrange for our courier FastWay to make contact with you and to collect the package
  • Cost of the return is covered by lightingstore.ie
  • When we receive the product(s) we will offer you an exchange product (if available) or a full refund to your credit/debit card or a credit against a future purchase
  •  All products must be returned in an unused condition in their original packaging and in a saleable condition
  • We reserve the right to refuse a return if it is determined that the product has been used or damaged

 

Product Warranty Policy

  • If you need to return a product that is faulty and is covered under the manufacturer’s warranty term please contact us at returns@lightingstore.ie detailing what you want to return and the reason why
  •  We will email you a Returns Document which needs to be completed prior to arranging the return of the product
  • Pack your faulty product for return and include a copy of your invoice and we will arrange for our courier FastWay to make contact with you and to collect the package
  • Cost of the return is to be covered by you the consumer
  • When we receive the product(s) and have accessed that it is covered under the manufacturer’s warranty we will offer you an exchange product (if available)
  • We will inform you if the product is deemed not to be covered under the manufacturer’s warranty term
  • We reserve the right to refuse a return if it is determined that the item had not been used for it’s designed/intended purpose or if it has been damaged